Frequently Asked Questions (FAQ) & Answers

What is Online Ordering?

The online food ordering system includes foods prepared by restaurants or independent people that are ordered online and then picked up or delivered.

When did ChefOnline start its operation?

ChefOnline was founded in 2014 to be a part of the dramatically changing landscape of the hospitality industry in the United Kingdom.

What are the products of ChefOnline?

ChefOnline offers four services to the restaurant owners:

Online food ordering system
EPoS system
Digital Marketing
Print media

What is the Partner app for online food ordering?

The partner app is for restaurant owners. They receive notifications when someone places an online order from their restaurant.

How can I register my restaurant on the ChefOnline app?

If you want to register your restaurant on ChefOnline, go to business registration and provide the necessary information about your restaurant.

What tools does ChefOnline provide to its partners?

By registering with ChefOnline, you will get:

ChefOnline National Platform
Online Ordering Website
Mobile App
Partner App
Table Reservation
Owners Control Panel
Domain & Hosting
Customer Support 7 Days a Week

My business is a van/unit. Can I still join ChefOnline?

If the van/unit provides takeaway service, then you can definitely join/register with ChefOnline.

I’m trading from a residential address. Can I join ChefOnline?

Yes, if the restaurant meets the criteria, then the business can definitely join ChefOnline.

If I pay £3 per day, what is my total rate at the end of the month?

If you pay £3 per day, at the end of the month, your total rate will be £90.

How do I order an EPoS System?

To order an EPoS system, go to enterprise epos packages, choose your desired EPoS machines and click Add to cart.

What are the add-ons can I get from ChefOnline EPoS?

The add-ons you will get with ChefOnline EPoS are:

PoS software licence
Thermal receipt printer
Sunmi Kitchen Cloud printer
Aures thermal receipt printer
Wi-Fi router
Thermal printer
Electronic cash drawer
Modem
Postcode database licence
Annual PoS software license and support

Will I and my team receive training on using the EPOS system?

Yes, you and your team will receive online training on how to use our EPoS system.

Can I pay via instalment?

Yes, in some special cases, an instalment option is available.

What if something goes wrong with the EPoS system?

You can send an email through contact or call customer support. The customer support number is: 0330 380 1000.

What if I have any queries regarding the EPOS software?

For general queries, go to contact and submit the form by providing the necessary information and the query.

Are there any program updates available?

Yes, you will receive free software updates.

What is the one-off fee for ChefOnline EPoS?

The one-off fee for ChefOnline EPoS is £449*.

Does ChefOnline EPoS support credit card processing?

Yes, ChefOnline EPoS supports credit card processing.

Where will the data be stored?

The data will be stored on your computer. However, we are working on cloud storage and will be able to launch soon.

What is a menu?

A menu is a list that displays the food and beverage options available at a restaurant, cafe, bar, coffee shop, or other dining establishments. It can be presented in various formats, including printed paper, digital screens, or online platforms.

Will the menu be printed on both sides?

You can order your menu printed in two-sided format or with multiple folds, whichever you want.

What is the A La Carte menu?

A restaurant's A La Carte menu offers a choice of individually priced dishes for each course. It gives you multiple options to choose from the menu.

What is the takeaway menu?

The takeaway menu offers food that is ordered from the provided menu and is handed over within a specific given time.

What is the size of your standard printed menu?

The printed menu comes in various sizes, from A5 to A3.

What paper will be used for menu printing?

All menus will be printed in full colour either on bond, silk, or gloss paper.

What varieties of business cards are available?

The business cards come with matte laminate on both sides.

How does digital marketing help to promote restaurants?

Digital marketing for restaurants is the process of promoting a restaurant business using online channels. Getting the restaurant in front of more people creates brand awareness, which can increase sales and attract new customers.

What support does digital marketing provide to a restaurant?

Digital marketing assists restaurants to achieve:

More Customer Engagement
Precise Targeting and Customer Segmentation
More Visibility and Reach
Less expensive than traditional marketing.

What kind of advertising do restaurants use?

Restaurants use different media for advertisements, such as print ads, social media, billboards, etc.

What’s the difference between yours and other’s service?

The main difference is we are providing a complete package for your business. We’re providing verities of templates with CMS (Content Management System) so that you can easily control your website’s content. You’ll also get Mobile Apps (android & iOS) on each order and social media services (Facebook, Tweeter & Google business page). Also we will keep proper order and payment record with assuring complete privacy policy.

What type of app you are providing?

We are providing both Android and iOS (iPhone) mobile phone app along with printer app for your website which will keep proper record of each order.

We're already busy – should I still sign up?

We know you are busy, that is why we are here to reduce the load from you. We’ll manage everything of your business website, from order placement to order details, customer queries to payment process. We are ready to give you the complete online solution of your business. This will surely expand your business by getting more and more customers from online marketing.

Whom can I send sms?

You can send sms to all your customers and to your business as well.

It can be single customer or can create a group to send group sms informing them about any promotional offers or discounts.
Also can send sms to business to notify about any customers birthday or anniversary.

What is the benefit of using these apps?

On each order the customer, delivery person and you will get FREE Android and iOS (iPhone) Mobile Apps!

This app will cover complete Order and Payment process. Through this apps customer will be notify about delivery or collection time, the delivery person will get the address and location of delivery place.
Both you and your customer will get same services that will provide in website.

How can I use email service?

You can send email to make better relation with your customers in such a way:

You can mail to your customers informing about promotional offers and sending cards or wishes on their special occasions.
Also can mail to business notifying about any customers birthday or anniversary.

Which social media services you are providing?

We are providing Facebook page, Twitter , Google business page, pinterest, and many more as per your desire.

Frequently Asked Questions